Refund Policy

We want you to be satisfied with your purchase. Please review our refund policy carefully before placing an order.

All Sales

All sales are final unless otherwise stated. Due to the nature of our products, we do not accept returns or exchanges once an item has been opened, used, or altered.

Eligibility for Refunds

Refunds or replacements are only considered in the following cases:

• You received the wrong item

• Your item arrived damaged or defective

To be eligible, you must contact us within 48 hours of delivery with your order number and clear photos of the issue.

Non-Refundable Items

The following items are non-refundable:

• Opened or used products

• Hair extensions, wigs, or bundles

• Oils, serums, or skincare products

• Sale or promotional items

These restrictions are in place for hygiene and quality-control reasons.

Return Process

If your request is approved, we will provide instructions for next steps. Unauthorized returns will not be accepted.

Shipping costs are non-refundable. Customers are responsible for return shipping unless the error was on our end.

Refunds

Approved refunds will be processed back to the original payment method within 5–10 business days, depending on your financial institution.

Contact Us

For refund inquiries, contact us at:
[support@yourdomain.com]